Support

Contact

Email support@inifo.com and we'll get back to you, usually within a day or two. You can also send feedback from inside the app (the speech-bubble button on any main screen) and reply from Settings → Feedback & Support. Include the course and, if the problem is with extraction, which detail came out wrong, so we can track down the cause.

Common questions

SyllaGoose got something wrong. What do I do?

Tap the value and correct it. The app uses your version from then on and will not overwrite it. The AI gets most things right and some things wrong, so every important value shows where it came from and can be edited.

Why does a deadline show a week instead of a date?

Because that's all your syllabus says. When a professor writes "during finals week" or "date TBA", SyllaGoose shows that wording instead of guessing a date. When the real date is announced, add it and reminders will follow.

My syllabus failed to analyze.

Open the course to retry. If it keeps failing, the PDF may be a scanned image with unusual formatting; email it to us (if you're comfortable sharing it) and we'll investigate.

How do I manage or cancel SyllaGoose Pro?

SyllaGoose Pro is billed through Apple. Manage or cancel it in iOS Settings → your name → Subscriptions, or from Manage Subscription inside the app. Purchases can be restored on any device signed into your Apple Account.

How do I delete a course or my account?

Swipe to delete a course, which also removes its uploaded files. To delete your account and all data, use Settings → Delete Account inside the app.

Privacy

Your syllabi and course data stay private to your account. See the Privacy Policy.